Requests by hand and payments are to be made to the Heritage Malta Head Office, Ex-Royal Naval Hospital, Marina Street, Kalkara KKR 1524 between Monday to Friday from 0900hrs till 1600hrs.

Payments are to be made by cash or cheque (payable to Heritage Malta) at the same address. E-mails received during the weekends and public holidays will be replied the following working days.

Internal Complaints Procedure

An applicant whose request for information is refused, or who is otherwise not satisfied with the information provided, its format or the extension of the deadline for the submission of the notification indicating whether a request would be met or not, may address a complaint to the CEO.

The complaint should be addressed to the Heritage Malta FOI Officer, who shall bring the complaint to the attention of the officer responsible. The officer responsible shall be the CEO. In the absence of the CEO, a reply would be provided by the senior official concerned. The officer responsible shall reply to the applicant within 10 working days from the receipt of the complaint. The applicant shall also be informed that he or she may appeal the decision or otherwise address a complaint to the Information and Data Protection Commissioner in accordance with the Freedom of Information Act (Cap. 496 of the Laws of Malta).

The officer responsible shall inform the applicant of the decision taken with respect to his or her complaint, and in the event of confirmation of a decision not to release the pertinent information, shall explain the reasons thereof. Whenever the applicant’s complaint is related to the format of the information provided or to an extension of the deadline for the submission of the notification indicating whether a request would be met or not by the Department, and the original decision is upheld, the applicant shall be given an explanation as to why his or her complaint cannot be positively addressed.

An applicant may also make use of the Internal Complaints Procedure to report failure to meet deadlines or to send notifications. In those cases where the request for information can be met, but has not been met within the deadlines specified by the Act, the officer responsible shall waive any applicable fees for the submission of information.

For further details please contact

Click here to submit a request or complaint


Application Forms and Other Documents Forms

Freedom of Information Request Form
Freedom of Information Complaint Form (Sample)
Freedom of Information Complaint to IDPC Form (Sample)


Freedom of Information Act
Legal Notice 218 of 2010 (Commencement Notice)
Legal Notice 157 of 2010 (Notice of Coming into Force)
Legal Notice 158 of 2010 (Fees charged by Public Authorities for Access to Documents Regulations)
Legal Notice 159 of 2010 (Timeframes for lodging complaints and Requests for Investigation and Review Regulations)
Legal Notice 160 of 2010 (Application and Other Forms Regulations)